Support Notices

Possible outage due to server maintenance.

MySQL upgrades will be performed on your server on May 5, 2009 at around 10:00PM CST

This maintenance is scheduled to take place between 2 - 4 a.m. EST on February 18. Downtime is expected to be no longer than 30 minutes.

Expected Outage/Downtime: 20 minutes

We are upgrading the server from MySQL 5.0 to MySQL 5.1.30. We will also be enabling InnoDB as well if it is not already enabled for your server. This can be a selling point for your future resold accounts as several large ecommerce scripts are now requiring this storage engine for proper functionality (such as Magento).

During the time of the upgrade, you may notice temporary down time on MySQL, high load, and possible slower load times on HTTP. There will also be a period of about 20 minutes during which all sites must be put under maintenance while PHP rebuilds. Thank you for your patience while we perform these upgrades and strive to keep your server well maintained.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support.