There are two types of change that can be applied to an item level: namely, upgrade and downgrade. The difference between the two is explained below:

• Upgrade – raising the item to a higher level (e.g., From Basic to Showcase level). It is only applicable to items that have already expired or have not been paid and activated yet. The process of upgrading can be done either by the Site Manager or Member.
• Downgrade – lowering the level of an item (e.g., From Showcase to Basic level). The Site Manager and Members cannot downgrade those that have been paid and activated already.

Items that can be upgraded or downgraded are those that have Expired or Pending Status.

To change the level of an item, do the following:

1. In the left navigation panel, click on the item type (Listings, Events, etc.) under Modules where you think the item falls under. After doing this, a page will appear like the one shown below:

   

2. In the Level column, click on the icon (e.g., ) of the corresponding item. After doing this, a page will appear like the one shown below:

   

3. Select the Level that you want.
4. Click on the Submit button.