As discussed earlier, listings with no owner are also displayed in the directory front. They occur when the Site Manager creates or imports listings with no owner. If you can recall, there’s an option that says “Disable claim feature for this listing” when you are adding a listing. If you do not choose this option and you do not assign the listing to an Owner, a claimable listing will be produced. Another instance when a claimable listing might come in existence is when you import listings with no owner and the Import Setting is set to “Enable all imported listings as Active”.
When listings with no owner are activated and displayed in the directory front, the Members can adopt them. The process that a Member performs when adopting a listing is called claim. Every time a new claim is made, the application prompts the Site Manager by displaying a message (example shown below) in the To Do Items of the Home page.
Clicking on this message takes the Site Manager to the Claims page (shown below) from where he/she can perform the decision whether to approve or deny the claim.
Observe that the claim displayed in the page above has a Complete status. Status indicates the current state of a claim. It can be any of the following:
- Progress/Incomplete – the claim is unsuccessfully completed because the Member did not pay for the listing that he/she is claiming
- Complete – the claim is successfully completed and is waiting for an approval
- Approved – the claim is accepted by the Site Manager
- Denied – the claim is rejected by the Site Manger
Claims with Complete status are the only ones than can be approved by the Site Manager. Those with Progress or Incomplete status should be immediately denied to make the claimed listing visible in the directory front again. When a listing is claimed by a Member, the listing’s visibility is automatically put on hold. This avoids the Members to claim the same listing at the same time.
To see the complete list of claims in the directory including those with Progress, Approved, and Denied status, click on the Listings menu in the left navigation panel, then go to the Claimed Listings sub-menu.
To approve/deny a claim, do the following:
- On the page displayed above, click on the Listing name. After doing this, a form will appear like the one shown below:
- Review the Claim Details shown on this page. If the claim is okay to you, click on the Approve This Claim button. Otherwise, click on Deny This Claim.
After approving a claim, the next thing to do is to activate the claimed listing in the Listing module for it to become visible in the directory front. To learn how to activate a listing, click here.
