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Archive for the ‘Support’ Category

New Webinar, Training and Roundtable Dates Announced

We just posted a bunch of dates for webinars we have coming up in the next four to six weeks. Training – Free One hour group training on how to use the software. Great for new clients or those users that haven’t had a great deal of

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News Aggregation: Why You Should be Doing it

Whether it’s through email, on a webinar or at a tradeshow, the most common question I get from clients is: “What can I do to keep bringing visitors back to my site”? For any site owner, let alone a directory site owner, it’s not an easy task

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“Your software isn’t cheap..”

Having been at eDirectory for several years now, we’ve run into our fair share of competitors. We’re confident that out of most of the solutions on there on the market, there isn’t a more powerful solution for the price. With a steady growth in the market, we know we’re

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Top 10 most valuable items to a local search site

An ambitious site owner – If you don’t truly have a stake in the community your local search site is covering, chances are good all the rest are pretty hard to follow. It’s tough to update, write about or maintain a site that has subject matter you’re

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Blogging: A Voice to your Online Directory

From time to time, eDirectory runs promotions that provide free sales and marketing consultation for our clients. The idea is, having seen hundreds of our customers create online directories, we’ve grown to see some of the basic approaches to creating a successful site. We’ve documented most of these in

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Technology doesn’t care about us

“There is a trillion, not a billion, a trillion dollars in ad revenue that is going to leak down to all the hyper,local super nichey-niche-niche opportunities.” For a little over a year, I had the opportunity to work for an Online B2B Publishing company. One of the most significant

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What is Customer Service?

Simple Question RIGHT? Wikipedia defines customer service as: “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” In the marketplace today it seems that more and more

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How Expensive Is Good Customer Service?

Ok, so I would like to relate a story that happened to me just this past week. But before I do, I would like to post a simple question. Be thinking about this question as you read this post (rant). Q. How much is customer service worth

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