Expect a Great Customer Experience
What to expect
After you discuss your project with an eDirectory Account Executive and send any specifications or mockups you might have, we will send you a written no-obligation quote for the design and development work, as well as a time estimate for start and completion based on the team's backlog. For larger projects, we may send an initial informal ballpark quote to give you an idea of what may be involved, and if it looks viable we can follow up with a detailed quote and specification. For smaller changes, we try to get the quotes back same day or next business day, whereas for larger quotes your Account Executive may inform you it will take more time to prepare depending on what is involved.
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Tips for Success
Custom software development can be a tricky undertaking, and over the years we have learned some tips we want to share to help make your project a success:
Ensure the scope is crystal clear in the proposal document, and everything is specifically included
The scope is often the trickiest part to manage in a project as it is very easy to have a misunderstanding of what is included in the work to be done. We try our best to ensure the quotes include all the details of what is and is not included, but diligence on the customer's side in this respect is helpful for a smooth delivery. Visuals such as mockups or wireframes are very helpful in- you can send them to us when asking for a quote or request them as part of the quote process. Also if a change is made at the database level, such as adding a field somewhere, it's important to ensure it is specified which interfaces it will be displayed in the system and whether it's also to be included on the mobile apps.
Please do review the quote and let your account executive know if anything is not crystal clear and may cause something to missed by the developer.
The written proposal document specifies exactly what work will be done, and if something is not specifically in there, it will not be changed, regardless of what conversations were had during the quote process.
Let your Delivery Manager know if you have any business deadlines, and try to avoid scheduling too close to the release date
Accurately estimating the time required for software development can be tough. We do our best to hit deadlines, and we have enough experience where we do pretty well most of the time. If you have an important date, such as an event or ad campaign, be sure to let your delivery manager know so we can be extra diligent. Also, it's a good idea to have a buffer between the delivery date and your business dates to ensure things run smoothly.
Escalate early if you sense a problem
If you feel the project might run into issues with scope definition, communication, quality or anything else, please escalate early by reaching out to your Account Manager. This will trigger a review from management and we'll quickly work to get the project on track.