Case Study – American Ceramic Society’s Implementation of eDirectory to Increase Member Engagement

It’s not too often we have the opportunity to talk about the work we do with non profits and member-based organizations. When you think of online directories and the implementation of eDirectory, you often think of local search sites, buyer’s guides, yellow page sites, dining guides or vendor/supplier directories that are focused on driving traffic and generating revenue.

While most of our users are focused on revenue and site traffic, non profit organizations use eDirectory as a way to improve member engagement. Most not for profit industry organizations, like the American Ceramic Society, have a strong editorial presence in their field, producing magazines, journals, yearly reports and other online content. The other facet to their organization is very much member focused. These organizations work to understand issues going on in their industry that may be causing their members pain, and providing the resources and tools to help advance the industry as a whole.

When I learned that the American Ceramic Society was using our software, I was interested in sitting down with their Director of IT and Web Services, Scott Freshour, to understand how eDirectory worked within their organization. I found that after developing an internal system, and working with one of our competitors, they came to us to try and develop a advertising and marketing vehicle to their members, but also, develop the foundation for a directory that would also be printed to a paper-based directory.

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